HR Manager

Head – Human Resources | QSRExperience: 15+ years

Industry: QSR / Restaurants / Retail / Hospitality

Location: SHIVAJI NAGAR

Reports to: CEO / MD / CHRO

Role Summary

Lead the complete HR function for a high-growth QSR business, partnering with the leadership team to build a high-performance, employee-centric organization across restaurants, corporate office, and support functions.

Key Responsibilities

• Develop and execute the HR strategy and people roadmap aligned with business growth plans.
• Own manpower planning for new store openings, existing restaurants, corporate office, and regional operations.
• Build strong talent acquisition and frontline hiring strategies to support rapid expansion.
• Drive employee retention, engagement, culture, and employee experience across the restaurant network.
• Design and implement performance management, KRAs, incentives, and career progression frameworks.
• Lead learning & development, including restaurant leadership, store managers, and frontline capability building.
• Own compensation, benefits, payroll governance, and sales/store incentive structures.
• Ensure compliance with applicable labour laws, statutory requirements, POSH, and HR policies.
• Develop succession planning and leadership pipelines for critical roles.
• Partner with Operations to improve productivity, absenteeism, attrition, and manpower costs.
• Establish HR dashboards and analytics covering attrition, hiring TAT, manpower productivity, engagement, and cost.
• Lead HR transformation through HRIS, automation, digital recruitment, and data-driven decision making.
• Build and strengthen organizational culture, values, communication, and change-management initiatives.
• Manage employee relations and resolve complex people-related issues across multiple locations.
• Lead and develop the HR team, including regional HR and restaurant HR teams.

Ideal Candidate

• 15+ years of progressive HR experience, preferably with significant exposure to QSR, hospitality, retail, FMCG, or other high-volume frontline businesses.
• Strong experience managing large, geographically dispersed frontline workforces.
• Proven track record in high-growth / multi-unit / multi-location organizations.
• Strong understanding of talent acquisition, HR operations, ER, L&D, C&B, performance management, and labour compliance.
• Commercially strong HR leader who understands store economics, productivity, and business P&L.
• Excellent stakeholder-management and leadership skills.
• MBA/PGDM in HR preferred.

Key Success Metrics

• Frontline attrition reduction
• Manpower cost as % of sales
• Hiring TAT and joining ratio
• Store manpower productivity
• Employee engagement
• Internal promotions and succession readiness
• Training effectiveness
• HR compliance
• HR technology adoption