HRO Analyst

We are seeking HR Operations Associates to support end-to-end Hire-to-Retire (H2R) processes for a global client. The role involves delivering Tier 1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams. German language fluency is mandatory.

Key Responsibilities

A. HR Helpdesk Advisory (Tier 1)

• Handle HR queries related to Compensation, Benefits, Payroll, L&D, Timekeeping, Workday transactions, Recruiting, and Performance Management.
• Provide voice and non-voice support in German and English.
• Manage and resolve tickets across multiple HR queues.
• Support high-touch cases such as pay-out, health, and wellness-related support.

B. Hire-to-Retire Transactional Activities

• Process Workday HCM updates across the employee lifecycle.
• Support onboarding activities, including document verification and background checks.
• Coordinate offboarding workflows, including exit documentation.

C. Learning and Development

• Familiarity with end-to-end workflows within learning administration.
• Is able to coordinate and calibrate with different stakeholders.
• Ensures managing vendor coordination, invoicing, and learning event administration.

D. Data Quality

• Maintain SLA, TAT, and quality standards.
• Ensure PII protection and data confidentiality.
• Utilize ServiceNow, dashboards, and knowledge bases.

E. Continuous Improvement

• Identify process gaps and suggest improvements.
• Participate in training, calibrations, and governance reviews.

Required Skills & Qualifications

• Fluency in German (B2-C1).
• Bachelor's degree in HR, Business, Commerce, or related fields.
• 1-5 years of HR Shared Services experience.
• Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.

Behavioral Skills

• Strong communication and customer service orientation.
• Ability to work in 24/7 operations.
• Problem-solving and attention to detail.

Preferred Skills

• Experience supporting global clients.
• Exposure to Payroll, Recruiting Ops, L&D Ops, and Benefits.
• Certifications such as Workday HCM or Goethe German certifications.