Receptionist Cum Telecaller

Key Responsibilities

• Greet and assist clients/patients with professionalism, warmth, and courtesy.

• Manage front desk operations including handling calls, emails, and walk-in clients.

• Schedule, confirm, and manage appointments using booking systems.

• Maintain and update client records, ensuring smooth check-in/check-out processes.

• Coordinate with internal teams to ensure efficient daily operations.

• Assist Director and Managers with guest scheduling and rescheduling activities.

• Handle office phone and mobile communications, ensuring timely responses to client calls and messages.

• Follow up with clients for retention payments and outstanding dues.

• Send daily operational reports to management and business partners as required.

• Collect client feedback on services and maintain strong client relations.

• Coordinate interview schedules with shortlisted candidates.

• Liaise with academies and coaches to schedule sales meetings.

• Support additional tasks and responsibilities assigned by management. 

Requirements

• Graduate/Diploma in Administration or related field.

• Excellent communication (verbal & written) and interpersonal skills.

• Proficient in MS Office, Email, Internet, and scheduling tools.

• Strong organizational and multitasking abilities.

• Pleasing personality with a customer-centric approach.