Store Promoter

Job description for In-Store Promoter(ISP)

📋 Key Responsibilities

• EMI Training: Conduct training sessions with store staff and managers on Pine Labs’ EMI offerings.
• Market Visits: Regularly visit assigned stores to maintain strong relationships with merchants and stakeholders.
• Sales Targets: Drive EMI volumes and achieve monthly business targets.
• Customer Handling: Assist customers in understanding and availing EMI options at POS terminals.
• Store Training: Provide onboarding training for new stores and refresher training for existing ones.
• Competitor Analysis: Monitor and report competitor marketing initiatives.
• Feedback Collection: Gather customer and merchant feedback to share with internal teams.
• Service Standards: Ensure merchants receive adequate support and service quality.

🕒 Daily Routine

• Attend morning huddles or agenda-specific calls.
• Reach the first store by around 11 AM depending on the location.
• Conduct in-store discussions, troubleshoot issues, and check POS terminals.
• Fill out store visit forms after each visit.
• Day typically ends between 8PM.

💼 Skills & Requirements

• Strong communication and customer service skills.
• Ability to train and coordinate with store staff.
• Active learning and problem-solving mindset.
• Basic knowledge of POS systems and EMI processes.
• Graduate or higher education; Minimum prior 2 years of experience in Consumer Lending in companies like Bajaj Finserv, HDB, Kotak, ShopSe, Home Credit etc is must.
• Own vehicle for faster commute.

Compensation & Benefits

• Salary range: 20,000 – 25,000 per month (depending on location and experience).
• Benefits: Provident Fund (PF), Travel Allowance, Health Insurance, and performance incentives.

In short, the role is field-intensive, focused on merchant engagement, EMI promotion, and training, with clear sales targets and structured daily routines.