Waiter / Steward

The Steward / Waiter will be responsible for providing attentive, courteous, and efficient food and beverage service to guests, ensuring a welcoming dining experience, maintaining cleanliness and presentation standards, and supporting smooth restaurant operations in accordance with The Dreaming Tree's service standards.

Roles & Responsibilities

1. Guest Service & Hospitality

• Welcome guests warmly and assist them with seating arrangements.
• Present menus and explain dishes, beverages, specials, and available offers.
• Provide recommendations based on guest preferences and dietary requirements.
• Maintain a polite, professional, and attentive approach throughout the dining experience.
• Respond promptly to guest requests and escalate complaints or concerns to the Restaurant Manager when necessary.

2. Order Taking & Service

• Take accurate food and beverage orders
• Confirm special requests, dietary restrictions, and food allergies with the kitchen team.
• Coordinate with the kitchen and beverage teams to ensure timely preparation and service.
• Serve food and beverages according to restaurant service standards.
• Check guest satisfaction during service without being intrusive.
• Clear used plates, cutlery, and glassware promptly and prepare tables for subsequent guests.

3. Menu & Product Knowledge

• Maintain thorough knowledge of the restaurant's food and beverage menu, ingredients, portion sizes, and pricing.
• Understand vegetarian, vegan, and Jain-friendly menu options and verify specific dietary requirements with the kitchen.
• Communicate daily specials, unavailable items, and promotional offers accurately.
• Recommend suitable food and beverage pairings and additional menu items where appropriate.

4. Dining Area Maintenance

• Ensure tables, chairs, service stations, and dining areas remain clean, organised, and presentable.
• Complete table setup, including crockery, cutlery, glassware, napkins, and condiments.
• Maintain cleanliness throughout service and assist with opening and closing procedures.
• Report damaged furniture, equipment, or maintenance concerns promptly.

6. Teamwork & Operational Coordination

• Work closely with kitchen staff, beverage staff, hosts, and restaurant management.
• Communicate order modifications, delays, and guest requests clearly.
• Support colleagues during busy service periods, group reservations, and special events.
• Assist with event setups, corporate gatherings, and private dining arrangements when required.

7. Food Safety, Hygiene & Compliance

• Follow food handling, hygiene, and sanitation standards.
• Maintain personal hygiene, grooming, and prescribed uniform standards.
• Handle crockery, glassware, and service equipment safely.
• Follow applicable regulations and restaurant policies relating to beverage and alcohol service.
• Immediately report spills, accidents, safety hazards, or hygiene concerns.

8. Guest Feedback & Customer Relationships

• Encourage guests to share feedback about their dining experience.
• Communicate guest complaints, compliments, and suggestions to the Restaurant Manager.
• Assist in maintaining guest records and capturing contact information only with appropriate guest consent.
• Support restaurant initiatives aimed at improving guest satisfaction and repeat visits.

9. Professional Conduct & Accountability

• Maintain punctuality, discipline, and adherence to assigned duty schedules.
• Follow instructions and operational procedures established by restaurant management.
• Treat guests, colleagues, and management with courtesy and respect.
• Handle restaurant property and equipment responsibly.
• Perform other reasonable service-related duties assigned by the Restaurant Manager or management.

Performance ExpectationsThe employee is expected to:

• Deliver consistently courteous, attentive, and efficient guest service.
• Maintain accuracy in order taking
• Ensure timely food and beverage service.
• Maintain high standards of dining-area cleanliness and presentation.
• Demonstrate strong menu knowledge and appropriate upselling skills.
• Handle guest requests and complaints professionally.
• Work collaboratively with the kitchen and service teams.
• Contribute to guest satisfaction, repeat visits, and smooth restaurant operations.