Client Relationship Manager

Company Name: New Freezing Point Pvt. Ltd. (NFP)

Department: Sales / Client Relationship Management

Job Title: Client Relationship Manager

Industry: HVAC – Commercial and Industrial Air Conditioning Projects

Location: Chennai, Tamil Nadu

Job Summary: We are looking for a Client Relationship Manager to maintain strong relationships with existing clients, develop new business opportunities, coordinate HVAC project requirements, and ensure customer satisfaction throughout project execution and after-sales service.

Key Responsibilities:

• Build and maintain strong relationships with existing and prospective clients.
• Understand client requirements for HVAC systems, including AC installation, ducting, maintenance, and service.
• Coordinate with project engineers, service teams, sales teams, and management to ensure smooth project execution.
• Follow up on quotations, proposals, purchase orders, and project approvals.
• Conduct regular client meetings and provide updates on project progress.
• Handle client complaints, service requests, and escalations professionally.
• Coordinate preventive maintenance, breakdown service, and after-sales support.
• Identify new business opportunities and generate leads through client references and networking.
• Follow up on pending payments, outstanding invoices, and commercial matters in coordination with the accounts team.
• Maintain client databases, meeting records, follow-up reports, and CRM updates.
• Ensure timely communication between clients and internal departments.
• Work towards client retention, repeat business, and customer satisfaction.

Eligibility Criteria:

• Education: Any degree; a degree or diploma in Mechanical Engineering is an added advantage.
• Experience: 2–5 years in client relationship management, sales coordination, or customer handling; HVAC industry experience preferred.
• Good communication and negotiation skills.
• Strong client-handling and problem-solving abilities.
• Knowledge of HVAC systems, AC installation, ducting, and maintenance is preferred.
• Proficiency in MS Excel, email communication, and CRM software.
• Willingness to travel for client meetings and project-site visits when required.

Key Skills:

• Client relationship management
• Customer service and complaint resolution
• Sales coordination and business development
• Follow-up and negotiation
• Communication and interpersonal skills
• Reporting and documentation
• Team coordination and time management

Performance Indicators (KPIs):

• Client satisfaction and retention rate
• Number of repeat orders and new business opportunities
• Timely follow-up on quotations and client enquiries
• Resolution time for client complaints
• Collection follow-up and outstanding payment coordination
• Accuracy of client records and reports

Reporting ToSales Manager / Business Development Head / Management