Customer Care Executive

Job Title: Customer Support Executive

Department: Customer Support / Customer Service

Language: Hindi, Telugu, Basic English

Location: Spencer Plaza, Anna Salai, Chennai

Employment Type: Full-Time

Experience: 0–5 Years

Job Summary We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The candidate will be responsible for handling customer queries, resolving complaints, providing product and service information, and ensuring a smooth customer experience through inbound and outbound calls.

The ideal candidate should have excellent communication skills, patience, problem-solving abilities, and a strong commitment to customer satisfaction.

Key Responsibilities:

1. Customer Query Management

• Handle inbound and outbound customer calls.
• Respond to customer queries regarding products, services, and processes.
• Provide accurate information and appropriate solutions.
• Understand customer concerns and resolve issues within the defined timelines.

2. Complaint Handling & Resolution

• Listen to customer complaints and identify the root cause.
• Provide timely and effective resolutions.
• Coordinate with internal departments to resolve pending issues.
• Escalate complex issues to the concerned team or manager.

3. Customer Relationship Management

• Maintain professional and positive relationships with customers.
• Conduct follow-up calls to ensure customer satisfaction.
• Keep customers updated on their requests and complaints.
• Ensure a positive customer experience throughout the interaction.

4. Documentation & Reporting:

• Maintain accurate records of customer interactions.
• Update customer information and call details in the CRM/system.
• Track open queries, complaints, and resolution status.
• Prepare daily call reports and performance updates.
• Required Skills Excellent verbal communication skills.
• Good listening and interpersonal skills.
• Strong problem-solving and customer-handling abilities.
• Patience and the ability to handle difficult customers.
• Basic computer knowledge and MS Office skills.
• Familiarity with CRM tools is an added advantage.
• Good follow-up and coordination skills.
• Ability to work independently and as part of a team.
• Hindi and English communication skills preferred; knowledge of Telugu will be an added advantage.
• Qualifications Minimum: 10th / 12th / Diploma / Any Degree.
• Freshers can apply.
• Previous experience in customer support, customer service, telecalling, or BPO will be an added advantage.
• Key Performance Indicators (KPIs)Number of calls handled per day.
• First Call Resolution (FCR).
• Customer Satisfaction (CSAT).
• Query and complaint resolution turnaround time.
• Customer follow-up completion rate.
• Call quality and service standards.
• Daily/monthly performance achievement.
• Preferred Candidate Profile Customer-oriented with a positive attitude.
• Confident and professional in handling phone conversations.
• Patient and empathetic while addressing customer concerns.
• Strong ownership and accountability.
• Good team player with a willingness to learn.
• Ability to work in a target-driven environme

5. Compensation & Benefits:

• Salary: ₹17,000 – ₹25,000 per month.
• Incentives: Performance-based incentives up to ₹20,000.
• Other Benefits: PF / ESI.
• Training and career-growth opportunities available.

How to Apply Interested candidates can share their updated resume at:

Email: jash@creditmantri.com

Contact: 9003029055 , 9500008157