Telecaller

Key Responsibilities:

Client Handling & Follow-ups

• Handle inbound/outbound calls and inquiries from potential clients
• Respond to leads received through website, social media, and marketing campaigns
• Understand client requirements and provide basic information about services
• Share details with the sales team for quotation and further discussion
• Follow up with clients to ensure closure

Coordination & Support

• Schedule meetings
• Coordinate internally to ensure timely response to clients
• Maintain professional communication with clients at all times

Data Management

• Maintain accurate records of inquiries and follow-ups
• Update Excel / Airtable with client details and call status
• Prepare daily and weekly call reports

Conversion Support

• Assist sales team in tracking potential clients
• Ensure proper follow-up until booking confirmation or closure

Required Skills & Qualifications:

• 1–3 years experience in Telecalling / Customer Support / Telesales
• Excellent communication skills in Tamil & English (Hindi will be an added advantage)
• Polite, confident, and professional
• Strong follow-up skills
• Basic knowledge of MS Excel / Google Sheets
• Ability to handle multiple client conversations efficiently
• Organized and detail-oriented