Customer Support Executive

Job Title: Customer Support Executive (D2C)

We are looking for a proactive and customer-focused Customer Support Executive with recent experience in handling D2C customers. The candidate will be responsible for managing customer queries across social media platforms and email, ensuring timely resolution and a seamless customer experience.

Key Responsibilities:

• Handle customer queries and concerns via calls
• Manage communication, including responding to queries via calls and handling escalation emails
• Provide timely and accurate resolutions to customer issues
• Ensure high levels of customer satisfaction through professional communication
• Coordinate with internal teams (operations, logistics, etc.) to resolve customer concerns
• Maintain proper records of customer interactions and follow-ups
• Identify recurring issues and escalate them appropriately

Requirements:

• Recent 1-2 years of experience as a Customer Support Executive
• Prior experience in a D2C/e-commerce company (mandatory)
• Strong experience in voice support and escalation handling
• Excellent communication and problem-solving skills (mandatory)
• Ability to work in a fast-paced environment
• Immediate joiners preferred (within 15 days) 

Job Details: 

Shift: 9:30 AM - 6:30 PM (Day shift)

Working days: 5.5 days with alternate Saturdays off