Assistant Operations Manager

Job Description – Assistant Operations Manager

Hotel/Resort Industry

Full-time

Job Title: Assistant Operations Manager

Department: Hotel Operations

Reporting To: Operations Manager / General Manager

Industry: Hospitality / Hotels

Location: Hoskote , Bangalore

Saalry:-35-40K CTC

1. Job Purpose

To assist the Operations Manager in managing day-to-day hotel operations, ensuring excellent guest experience, smooth coordination between departments, operational efficiency and adherence to hotel service standards.

2. Key Responsibilities

• Manage and monitor daily hotel operations.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance and Security departments.
• Ensure smooth check-in and check-out processes.
• Handle guest complaints, feedback and service recovery.
• Monitor room occupancy, room availability and housekeeping standards.
• Ensure high standards of guest service and hospitality.
• Monitor staff attendance, duty rosters and workforce productivity.
• Coordinate with vendors and suppliers for operational requirements.
• Monitor inventory, supplies and departmental expenses.
• Ensure compliance with hotel policies, SOPs and safety standards.
• Conduct regular operational inspections.
• Prepare daily, weekly and monthly MIS reports.
• Support the General Manager in achieving operational and revenue targets.
• Identify service gaps and implement corrective actions.

3. Educational Qualifications

• Bachelor's degree in Hotel Management / Hospitality Management.
• Diploma in Hotel Management is also acceptable.
• MBA in Hospitality Management preferred.

4. Experience

• 3–6 years of experience in hotel operations.
• Experience in 3-star, 4-star or 5-star hotels preferred.
• Previous experience in handling multiple hotel departments is an advantage.

5. Required Skills

• Excellent communication and interpersonal skills.
• Strong leadership and team management.
• Guest relationship management.
• Problem-solving and decision-making.
• Knowledge of hotel management software (PMS).
• Knowledge of MS Office and Excel.
• Vendor and inventory management.
• Strong operational planning and coordination.

6. Key Performance Indicators (KPIs)

1. Guest satisfaction and feedback scores.
2. Room occupancy and operational efficiency.
3. Guest complaint resolution time.
4. Housekeeping and service quality standards.
5. Staff productivity and attendance.
6. Inventory control and cost management.
7. Compliance with hotel SOPs.
8. Departmental coordination and service delivery.

7. Preferred Candidate Profile

• Experience in reputed hotels or hospitality chains.
• Ability to manage multiple departments.
• Strong customer service orientation.
• Willingness to work in rotational shifts, including weekends and holidays.
• Ability to handle pressure and operational challenges.

8. Interview Assessment Areas

• Front Office operations.
• Housekeeping operations.
• Food & Beverage operations.
• Guest complaint handling.
• Staff management and rostering.
• Inventory and cost control.
• Hotel PMS knowledge.

FOR MORE DETAILS SHARE Resume at Murty-6281221008 murtyg@innov.in