Customer Support Executive

Sim Management Services
Work from home
₹30,000 - ₹35,000 monthly

Fixed

₹30,000 - ₹35,000

Earning Potential

₹35,000

Full TimeFull Time
Min. 3 yearsMin. 3 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

141 applicants

141 applicants

Job Description

  • Review abandoned and missed calls from the call log, CRM, or telephony system at the start and end of each day. 
  • Identify repeat callers, urgent leads, and high-priority customer queries for immediate follow-up. 
  • Make timely call-back attempts at different times of the day to improve customer connect. 
  • Send follow-up messages through WhatsApp, SMS, or email when customers are unavailable on calls. 
  • Handle customer queries and provide appropriate assistance through telephone and WhatsApp as per CRM guidelines. 
  • Manage customer queries through the chat process and ensure timely and accurate responses. 
  • Record all customer interactions, call-back attempts, follow-ups, and outcomes accurately in the CRM. 
  • Monitor pending customer queries and ensure timely follow-up until resolution. 
  • Escalate complex, urgent, or unresolved customer issues to the concerned team or senior as required. 
  • Maintain professional communication and ensure a positive customer experience across all support channels. 
  • Follow CRM processes, call-handling guidelines, and customer service standards consistently.

Job role

Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 3 years
Education
EducationGraduate
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderFemale

About company

Name
NameSim Management Services
Address
AddressJaipur, Rajasthan, India
Job posted by Sim Management Services

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You can expect a minimum salary of 30,000 INR and can go up to 35,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Jaipur to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Only Female candidates can apply for this job.

Yes, it's a work from home job and can be done online. You can explore and apply for other work from home jobs in Jaipur at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 26 Sept 2026. For more details, download apna app and find Work from Home jobs in Jaipur . Through apna, you can find jobs in 64 cities across India. Join NOW!