Customer Support Executive

The MCT - Customer Support representative assists customers by addressing inquiries, resolving technical issues, andproviding product or service information. They ensure customer satisfaction by troubleshooting problems, processingrequests, and escalating complex cases as needed. Additionally, they document interactions, follow up on concerns, andcontribute to improving support processes for a seamless customer experience.

Key Responsibilities

• CustomerInteraction: Respond to customer inquiries and provide assistance via phone, email, or chat

• Issue Resolution: Address and resolve customer issues with a focus on customer satisfaction.

• 24x7 Availability: Work in a 24x7 shift environment to ensure continuous customer support coverage.

• Communication Skills: Demonstrate excellent verbal and written communication skills in Englishtoeffectively communicate with customers.

• Documentation: Maintain accurate and detailed records of customer interactions, including issuesraisedand resolutions provided.

• Product Knowledge: Develop a good understanding of the products and services to assist customerseffectively.

• Collaboration: Collaborate with team members and other departments to resolve customer issuespromptly

Skills & Qualifications:

 A graduate degree, excluding qualifications in Technical Support.

 Strong Critical & logical thinking

 English& Hindi language proficiency is a must.

 Strong communication and interpersonal skills.

 Ability to work in a 24x7 shift environment.

 Customer-focused with a positive attitude.

Able to communicate both written and verbal Key Attributes:

● Positive attitude & Quick Learner

● Excellent interpersonal and communication skills.

● Strong decision-making and problem-solving abilities.

● Ability to manage multiple tasks simultaneously and prioritize effectively.