Customer Relationship Manager

A) COORDINATION WITH THE ACCOUNTS DEPARTMENT                                                                1) To submit the new booking details and KYC to the dept.  2) To prepare the demand note and send to customers, payment follow up. 3) Reconciliation of Customer Accounts with Accounts department. 4) Coordinate with customers & bank for (Loan, TPA, PTM and NOC)    5) Maintain all collection reports MIS & other reports etc.                                                       6) Co-ordinate with Advocate for Agreements registration, ensure that the registered agreement is filled correctly and all documents required are accurate and complete.       7) Printing of Agreement to Sale, Sale Agreement, Maintenance Agreement, Club Agreement, Allotment Letter, All documents related to possesssion etc. 8) Coordinate with Brokers & accounts department for the payment of Brokerage as per the company rules and policies. 9) To check and process the letters for cancellation of and refund payment as per company policies.        10) Taking APF approvals from the banks and financial institutions.                                     11) Follow up with Banks for the disbursement of loan and installments as per the demand raised.                                                                                                                                        B) COORDINATION WITH THE SALES TEAM                                                                                                                        1) To get all the client information and to update the master information, file and scanned documents.                                                                                                                            2) Manage and ensure after-sales activities, to provide complete customer support till handover of possession of the Villa. 3) Coordinate with brokers & sales department for the payment of Brokerage as per the company rules and policies. 4) To inform the dept. for any payment issues, documentation issue, and to coordinate with customers, for follow up to complete all the process.                                                                                                                                                                                                                       C) COORDINATION WITH THE CLIENTS                                                                                                                                                    1) Post sales, follow with customers for completion of all documentation formalities , 2) To inform the client about the construction update and other construction related information. 3) Follow up with client and Banks for the disbursement of loan and installments as per the demand raised. 4) Co-ordinate with client for Agreements registration, ensure that the registered agreement is filled correctly and all documents required are accurate and complete. 5) To inform the client for possession of the flat as per the agreed timeline and as per the completion schedule with coordination with the project department. 6) To prepare the possession documents and inform the clients to take the timely possession of the flat.