Telecalling Executive

Job description:

Job Summary

We are looking for a Call Coordinator responsible for handling customer calls, coordinating with internal teams, scheduling appointments, and ensuring timely follow-up. The candidate should have good communication and coordination skills and be able to handle customer queries professionally. Hindi is mandatory for this role.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Coordinate with customers and internal teams for service requirements.
• Schedule appointments, follow-ups, and service activities.
• Maintain accurate call and customer records.
• Respond to customer queries and provide timely updates.
• Follow up on pending requests and ensure proper closure.
• Escalate customer issues to the appropriate team when required.
• Prepare basic daily/weekly call and coordination reports.

Required Skills

• Hindi language is mandatory – good verbal communication required.
• Good English communication skills.
• Strong telephone etiquette and customer-handling skills.
• Good coordination and follow-up skills.
• Basic knowledge of MS Office/Excel.
• Ability to multitask and manage multiple customer requests.
• Good organizational and problem-solving skills.
• Freshers and experienced candidates can apply.

HR -9790099302