Front Office Executive

Front Office Staff — Onsite

Company: Mercantile Marine Academy, Kolkata

Job Type: Full-Time | Onsite

Website: https://www.mmatrust.com/

Location: Kolkata

Salary: ₹10,000 – ₹15,000 per month

Probation Period: 1 Month

Working Hours: 9:00 AM – 6:00 PM

Working Days: Monday to Saturday

Job Description

We are looking for a professional, friendly, and well-organised Front Office Staff member to manage the reception area and handle day-to-day communication with students, parents, visitors, and other contacts. The candidate will be responsible for handling calls, responding to inquiries, coordinating with internal teams, and supporting smooth front office operations.

Key Responsibilities

• Manage day-to-day front office operations and ensure smooth functioning of the reception area.
• Handle incoming calls professionally and respond to inquiries promptly.
• Make outgoing calls to students, parents, leads, and other relevant contacts as required.
• Welcome and assist students, parents, visitors, and guests in a polite and professional manner.
• Provide accurate information regarding courses, batches, schedules, admissions, and other office-related matters.
• Maintain proper records of calls, visitors, inquiries, and front office activities.
• Coordinate with internal departments to resolve student queries and ensure smooth communication.
• Follow up with students and prospective students regarding inquiries and admissions.
• Maintain a professional, organised, and welcoming environment at the front desk.
• Assist with basic administrative work and other duties assigned by management.

Skills & Requirements

• Good communication and interpersonal skills.
• Polite, confident, and professional personality.
• Good telephone etiquette and communication skills.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle students, parents, and visitors professionally.
• Good coordination, follow-up, and organisational skills.
• Ability to work independently as well as with a team.
• Freshers with good communication skills can also apply.

Probation Period

The selected candidate will undergo a 1-month probation period, during which communication skills, work performance, professionalism, coordination, and overall suitability for the role will be evaluated.

Office Address:

15/21, Pillar No. 126, New BBT Road, Maheshtala,

Behind MM Classic Marvel, RS No. 65,

Dist. South 24 Pgs, Kolkata – 700141