Customer Care Executive

WE ARE HIRING | CUSTOMER SUPPORT EXECUTIVE

Job Role: Customer Support Executive – Blended Process

Work Mode: Work From Office

Location: Gomti Nagar, Lucknow

SALARY & SHIFT DETAILS

Full-Time

• Working Hours: 9 Hours
• Shifts: Rotational
• Salary: ₹15,000 – ₹16,000 In-hand

Part-Time

• Timing: 7:30 PM – 1:30 AM
• Salary: ₹6,000 – ₹7,000 In-hand/Month

Female Candidates: No night shifts. Shift timing will be scheduled up to 10:00 PM maximum.

JOB RESPONSIBILITIES

• Handle inbound and outbound customer calls professionally.
• Understand customer queries, complaints and service requests.
• Provide accurate information and suitable solutions.
• Maintain polite and professional communication.
• Resolve customer issues within the defined TAT/SLA.
• Escalate complex issues to the concerned department.
• Update customer interactions in the system/CRM.
• Follow company policies, processes and quality standards.
• Achieve assigned quality, productivity and customer satisfaction targets.

REQUIRED SKILLS

• Excellent communication skills in English and Hindi.
• Good listening and interpersonal skills.
• Customer-service-oriented approach.
• Strong problem-solving ability.
• Basic computer knowledge.
• Ability to handle difficult customers professionally.
• Good time management and attention to detail.

ELIGIBILITY

• 12th Pass / Graduate.
• Freshers and experienced candidates can apply.
• Candidates must be comfortable with rotational shifts, as applicable.
• Candidates should not have any upcoming exams in the next 3 months.

INTERVIEW PROCESS

3 Rounds of Interview:

1. HR Round
2. AI Test
3. Operations Round

Interview Timing: 10:00 AM – 4:00 PM

Week-Off: Rotational

Interested candidates can attend the interview during the given timings.