Unicorn HR

Customer Support Executive

Unicorn HR
Andheri East, Mumbai/Bombay
₹18,000 - ₹22,000 monthly

Fixed

₹18,000 - ₹22,000

Earning Potential

₹22,000

Work from OfficeWork from Office
Full TimeFull Time
Freshers onlyFreshers only
Basic EnglishBasic English

Job highlights

43 applicants

43 applicants

Job Description

  • Key ResponsibilitiesHandle customer queries and requests through phone, email, chat, and other communication channels.
  • Understand customer concerns and provide accurate and timely resolutions.
  • Follow up on pending customer requests and ensure closure within defined TAT/SLA.
  • Coordinate with internal teams such as Sales, Operations, Credit, Collections, and Support for issue resolution.
  • Maintain proper records of customer interactions, complaints, requests, and resolutions.
  • Identify recurring customer issues and escalate complex cases to the appropriate team.
  • Ensure compliance with company policies, processes, and service standards.
  • Maintain a high level of customer satisfaction and service quality.
  • Support customers with product/service-related information and documentation requirements.
  • Prepare basic reports and maintain daily/weekly service-related MIS.

Job role

Work location
Work locationAndheri East, Mumbai, Maharashtra, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceFreshers only
Education
EducationGraduate
Skills
SkillsCustomer support, Domestic BPO, Non-Voice Process, Non-Voice/Chat Process
English level
English levelBasic English
Age limit
Age limit20 - 30 years
Gender
GenderMale

About company

Name
NameUnicorn HR
Address
AddressAndheri East, Mumbai, Maharashtra, India
Job posted by Unicorn HR

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You can expect a minimum salary of 18,000 INR and can go up to 22,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Only Male candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 16 Oct 2026. For more details, download apna app and find Freshers jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!