Telecaller
Hallmark Automotive Pvt. Ltd.Fixed
₹18,000 - ₹23,000
Earning Potential
₹23,000
Fixed
₹18,000 - ₹23,000
Earning Potential
₹23,000
Work from Office
Full Time
Min. 1 year
Basic EnglishJob highlights
Urgently hiring
Fast HR reply
HR responded to 100% candidates in last 11 days
36 applicants
Benefits include: PF, ESI (ESIC)
Job Description
Core Responsibilities
- Appointment Scheduling: Book and coordinate service appointments, sending periodic maintenance and pending service reminders to customers.
- Customer Intake & Handling: Greet customers, understand their concerns, and assign them to the appropriate Service Advisor during busy morning hours.
- Post-Service Follow-Ups (PSF): Contact customers post-servicing to gather feedback and determine the overall Customer Satisfaction Index (CSI).
- Complaint Resolution: Document feedback, track customer grievances, and coordinate with the mechanical/service team to resolve issues promptly.
- Data & CRM Management: Maintain accurate and up-to-date customer service histories and interaction logs using dealership CRM or DMS
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
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