Customer Service Coordinator

About the RoleWe are looking for a Customer service coordinator to drive outbound lead conversion for our academy programs and to own the day-to-day engagement of our sports pickup games community. This is a desk-based, full-time role for someone who thrives on the phone, is comfortable with high daily call volumes, and can independently run a WhatsApp-first community without hand-holding. You'll be the first voice prospects hear and the steady presence our players message every week.

Key Responsibilities 

1. Outbound Telecalling & Lead Conversion•     Make 150–200 outbound calls per day to prospective academy leads and community prospects.

•     Clearly communicate academy program details, schedules, and pricing to prospects.

•     Handle lead follow-ups and basic query handling with a solution-first approach.

•     Maintain accurate, complete call notes and update lead records on shared trackers/CRM after every interaction.

•     Flag promising or conversion-ready leads to the Academies Manager / Operations Head for further follow-up.

•     Consistently work toward daily and weekly calling and conversion targets.

2. WhatsApp Sports Community

Management•     Own and manage player WhatsApp groups — share weekly schedules, slot reminders, and game updates.

•     Keep the community engaged with new game formats, polls, challenges, and activity updates.

•     Be the go-to point of contact for player queries, feedback, and requests.

•     Celebrate community milestones — standout players, regulars, and special game days.

3. Coordination

& Reporting•     Share weekly reports on call volume, conversions, community engagement, and new sign-ups.

•     Report to the Operations Head on performance, escalations, and resourcing needs.

Key Performance Indicators (KPIs)•     Daily/weekly outbound call volume (150–200 calls/day) and connect rate.

•     Lead conversion rate and quality of qualified leads generated.

•     Completeness and accuracy of call notes and CRM/tracker updates.

•     WhatsApp community engagement — response rates, active members, poll/challenge participation.

•     New sign-ups driven through community initiatives.

•     Zero missed follow-ups or unresolved escalations.

Who We're Looking For•     Graduate in any discipline.

•     1–3 years of experience in telesales, telecalling, inside sales, or community management.

•     Proven comfort handling high daily call volumes (150–200 calls/day).

•     Highly self-motivated and proactive — able to work independently with minimal supervision.

•     Strong verbal and written communication in English and Hindi.

•     Genuine interest in sports and community building is a strong plus.

•     Proficient in WhatsApp, Google Sheets, and basic CRM or calling tools.

What We Offer•     A vibrant, sports-first work culture with passionate teammates.

•     Opportunity to grow with a fast-scaling sports community platform.

•     Hands-on exposure to telesales, community building, and ground-level sports operations.

•     Performance-based incentives and recognition for top performers.

How to ApplySend your resume to hr@playall.in — shortlisted candidates will be contacted directly.