Customer Support Executive

Customer Support Executive

Panditata Research Technology is looking for skilled and customer-focused Customer Support Executives to join our team. The ideal candidates should have strong English communication skills and prior experience in customer support, CRM handling, email support, and inbound/outbound calling.

Key Responsibilities:

• Handle customer queries through inbound and outbound calls.
• Respond to customer emails professionally with proper English grammar.
• Manage customer interactions and follow-ups using CRM software.
• Work with IVR systems to manage and track customer calls.
• Resolve customer concerns efficiently and ensure a positive customer experience.
• Maintain accurate records of customer interactions and update CRM entries.
• Coordinate with internal teams to ensure timely resolution of customer issues.

Required Skills & Qualifications:

• Minimum 6 months to 1 year of experience in customer support, customer service, or a call centre.
• Excellent spoken and written English communication skills.
• Good Hindi communication skills.
• Practical knowledge of CRM software and IVR systems.
• Experience in email handling and outbound calling.
• Strong customer-handling, problem-solving, and follow-up skills.

Salary: ₹16,000–₹20,000 per month, depending on skills and experience.

Job Type: Full-Time

Candidates with strong communication skills and a professional approach to customer service are encouraged to apply.