Telecaller

Job Title: Telesales Executive

NBFC

Key Responsibilities

Contact prospective customers to explain the Company's loan products, features, and offerings.

• Convert qualified leads into successful loan disbursements while achieving assigned sales targets and KPIs.
• Conduct timely follow-ups with prospective customers and maintain accurate records of all customer interactions.
• Guide customers through the complete loan application, documentation, and onboarding process.
• Coordinate closely with the Credit, Operations, and Customer Support teams to ensure seamless loan processing and timely disbursements.
• Ensure accuracy of customer information and compliance with internal policies and regulatory requirements.
• Build and maintain strong customer relationships by delivering a high standard of professional service.
• Address customer queries and concerns effectively while ensuring a superior customer experience.
• Maintain daily sales reports, call logs, and MIS as required by the management.
• Eligibility & Skills2–3 years of experience in Telesales within the NBFC, Banking, or FinTech industry.
• Prior experience in Short-Term Personal Loans, Payday Loans, or Digital Lending will be preferred.
• Excellent communication, persuasion, negotiation, and interpersonal skills.
• Strong command of spoken and written English is mandatory.
• Candidates from South India or those who are proficient in South Indian languages (such as Tamil, Telugu, Kannada, or Malayalam) will have an added advantage.
• Ability to work in a target-driven and fast-paced sales environment.
• Hands-on experience with CRM software and lead management systems.
• Good understanding of loan products, sales processes, and customer lifecycle management.
• Strong customer relationship management skills with a customer-centric approach.
• Self-motivated, result-oriented, and capable of working independently as well as collaboratively within a team.