HR Recruiter

WE ARE HIRING – HR & ADMINISTRATION MANAGER A Multi-Tasking Professional for HR, Recruitment, Accounts & Operations

We are looking for a responsible, proactive, and experienced HR & Administration Manager who can independently manage our complete hiring process, basic accounts, employee attrition, and day-to-day operational challenges of our telecalling team.

The ideal candidate should be capable of taking ownership of responsibilities, solving employee-related problems, maintaining discipline, and ensuring smooth business operations.

Key Responsibilities

1. End-to-End Recruitment & Hiring

• Manage the complete recruitment process, from sourcing candidates to final selection and joining.
• Hire telecallers and other staff as per business requirements.
• Conduct interviews, screen candidates, and coordinate joining formalities.
• Maintain a database of candidates and ensure timely hiring to meet business targets.
• Develop strategies to reduce hiring time and improve employee retention.

2. Employee Management & Attrition Control

• Monitor employee attendance, punctuality, performance, and discipline.
• Maintain daily, weekly, and monthly employee attrition reports.
• Identify the reasons behind employee resignations and frequent dropouts.
• Take proactive steps to reduce attrition and improve employee retention.
• Conduct exit interviews and maintain proper employee records.
• Build a positive and productive work environment.

3. Telecaller Team Problem-Solving

• Handle day-to-day issues and concerns faced by telecallers.
• Resolve employee grievances, conflicts, attendance issues, and performance-related challenges.
• Understand the reasons behind low productivity, absenteeism, and employee dissatisfaction.
• Coordinate with team leaders and management to improve team performance.
• Ensure proper communication between employees and management.
• Maintain discipline, motivation, and accountability within the telecalling team.

4. Accounts & Basic Financial Management

• Maintain daily expense records, petty cash, and office-related financial entries.
• Track employee salaries, incentives, advances, and attendance-based payroll inputs.
• Maintain records of payments, receipts, and outstanding amounts.
• Coordinate with the accountant or management for monthly financial reporting.
• Ensure proper documentation and accuracy of financial records.

5. HR Administration & Documentation

• Maintain employee files, offer letters, joining documents, and other HR records.
• Manage attendance, leave records, payroll coordination, and employee documentation.
• Establish and implement HR policies, rules, and procedures.
• Coordinate onboarding and employee induction.
• Ensure confidentiality and proper maintenance of company records.

6. Reporting & Management Coordination

• Submit regular reports on hiring, joining, absenteeism, attrition, and employee performance.
• Identify recurring operational problems and recommend practical solutions.
• Coordinate directly with management for important HR and operational decisions.
• Take ownership of assigned responsibilities and ensure timely completion of tasks.
• Required Skills & QualificationsPrior experience in HR, recruitment, administration, and basic accounts.
• Experience in hiring and managing telecallers or BPO/calling teams will be preferred.
• Strong communication, coordination, and problem-solving skills.
• Ability to manage multiple responsibilities independently.
• Good knowledge of MS Excel, employee reporting, and record management.
• A responsible, disciplined, result-oriented, and solution-focused attitude.

Our Ideal Candidate We are not looking for someone who only performs routine HR activities. We need a hands-on professional who can take complete ownership of hiring, employee management, attrition control, basic accounts, and telecaller-related challenges.

The candidate must be able to identify problems, find solutions, take timely action, and keep management updated on all important matters.

Position: HR & Administration Manager

Experience: Relevant experience preferred

Salary: Negotiable, based on experience and capability

Location: 3RD FLOOR,B 84,NOIDA SECTOR 2 (Nearest Metro - Noida Sector 15)

Joining: Immediate joiners preferred

Interested candidates may share their updated resume along with their current salary, expected salary, relevant experience, and notice period.