Recovery Executive

Job Title: Banking Collection & Recovery Executive

Department: Banking / Finance / Loan Recovery

Job Summary:

The Banking Collection & Recovery Executive is responsible for collecting overdue loan payments, following up with customers for pending EMIs, maintaining payment records, and ensuring timely recovery of outstanding amounts while maintaining good customer relationships and following bank policies.

1. Key ResponsibilitiesContact customers through phone calls, SMS, WhatsApp, and personal visits regarding overdue EMI payments.
2. Follow up with customers for pending loan payments and outstanding dues.
3. Achieve monthly collection and recovery targets assigned by the bank.
4. Handle overdue cases for personal loans, business loans, vehicle loans, credit cards, etc.
5. Understand customers' payment issues and provide suitable repayment options as per company policy.
6. Visit customers for payment follow-ups wherever required.
7. Maintain daily collection reports and update payment status in the system.
8. Coordinate with the branch manager and recovery team for difficult cases.
9. Ensure professional customer handling and follow ethical collection practices.
10. Submit daily, weekly, and monthly collection performance reports.

• Required SkillsGood communication and convincing skills.
• Customer handling and negotiation skills.
• Basic knowledge of banking and loan products.
• Ability to achieve collection targets.
• Knowledge of MS Excel and basic computer operations.
• Problem-solving and follow-up skills.
• Willingness to travel for field collection, if required.
• Educational QualificationMinimum 12th Pass / Graduate.
• Graduate candidates preferred.
• Experience in banking, NBFC, loan collection, or recovery will be an advantage.
• ExperienceFresher and experienced candidates can apply.
• 0–3 years of experience preferred.
• Key Performance Indicators (KPIs)Monthly collection target achievement.
• Overdue EMI recovery percentage.
• Number of customer follow-ups.
• Reduction in overdue accounts.
• Timely reporting and payment updates.
• Salary & BenefitsSalary: As per company norms.
• Attractive performance-based incentives.
• Travel allowance (for field roles, as applicable).
• Career growth opportunities in banking and finance.

Job Role: Banking Collection & Recovery Executive