Senior Tele Caller

Job Description: Senior Telecaller

1. Position Overview

• Job Title: Senior Telecaller / Team Lead - Voice/Sales
• Location: [In-Office / Hybrid / Remote - e.g., Noida / Delhi NCR]
• Experience: 2–4 years (proven track record in telesales, lead generation, or BPO voice processes)
• Employment Type: Full-Time
• Working Hours: [e.g., Day shift 9:30 AM – 6:30 PM / US-UK Rotational Night Shift]
• Salary Range: ₹2.5 LPA – ₹4.5 LPA + Performance Incentives [1]

2. Role Summary

We are looking for a results-driven Senior Telecaller to lead high-value outbound calling campaigns, mentor junior telecallers, drive high conversion rates, and manage pipeline accuracy in our CRM. [1]

3. Key Responsibilities

• Lead Generation & Conversion: Execute high-volume and targeted outbound calls to warm/cold database leads to pitch products/services. [1, 2]
• Objection Handling: Handle complex escalations, difficult prospects, and aggressive rejections with high emotional intelligence and persuasion. [1]
• Target Achievement: Own and exceed individual daily/monthly targets for qualified leads, sales closures, or scheduled site/client visits. [1, 2]
• CRM Hygiene: Maintain accurate, real-time logs of customer interactions, follow-up callbacks, and status tags in tools like Salesforce/Zoho. [1, 2]
• Quality & Mentorship: Assist team leads/managers by listening to junior call recordings, giving quick feedback, and sharing best-practice opening/closing scripts.
• Compliance: Adhere strictly to DNC (Do Not Call) guidelines, company privacy policies, and QA scorecards. [1]

4. Required Qualifications & Skills

• Education: Higher Secondary (12th Pass) mandatory; Bachelor’s degree preferred.
• Experience: Minimum 2+ years working as a telecaller, telesales executive, or inside sales rep.
• Communication: Fluency in English and Hindi (or regional language specific to campaign); neutral accent.
• Technical Literacy: Comfortable using CRM software, Google Workspace/MS Excel, and fast web/dialer navigation.
• Core Competencies: Resilience under pressure, high persuasive stamina, active listening, and time-management discipline. [1, 2, 3, 4, 5]

5. Perks & Benefits

• Performance-based monthly/quarterly commission/incentives
• Fixed day/night shift allowances (if applicable)
• Structured career path into Inside Sales Lead or Team Supervisor
• Health insurance / Provident Fund (as per company policy) [1]