Collection Officer

JOB DISCRIPTION

Job Title: Collection Officer – MB

Product: JLG Department: Collections –Micro Banking

JOB SUMMARY

Monitor and achieve collection targets set by the Bank. Responsible for processing the monthly

status to the concerned authority related to the recoveries.

KEY RESPONSIBILITIES

 Responsible for regularly updating the client on the cases assigned for debt recovery from their

delinquent customer under JLG loans.

 Reviewing customers and analysing potential defaulters.

 Understanding default reasons and reporting to management.

 To keep a tab on due calling data and update the new contacts and addresses of the customer and

guarantor.

 Responsible for process implementation of Cash Receiving and Cash Register.

 Review problematic accounts by understanding the issues and provide them better repayment

structure.

 Visiting customers, guarantor and references.

 Issue repossession order in co-ordination with BM.

 Collection of due payments effectively and efficiently.

 Understanding OD status of all Assigned Centres/clients.

 Resolution of ODs, fully and partially.

 Quality of task performed in terms of efficiency, effectiveness, timely productivity.

 Monthly collection productivity for all assigned clients/ centres (Bucket Wise

Resolution / Roll Backs).

 Reduction in total assigned DPD clients of centres on monthly basis.

 Reduction in OD movement for all assigned clients/centres month on month Basis.

 Regular visit other than centre meeting to all assigned clients.

 Centre outstanding/OD/NPA of zero collection centres approaching to threshold.

 Reduction in non-payment clients and centres.

EDUCATIONAL QUALIFICATIONS & CERTIFICATIONS

 Minimum 12 th / Graduate

 DRA (Debt Recovery Agent) Certified.

LIFICATIONS & CERTIFICATIONS

RELEVANT JOB EXPERIENCE

Fresher & Experience both

SKILLS & COMPETENCIES

 Good communication and listening skills

 Confidence and Presentation skills

 Understanding and interest in financial / banking products and markets

 Ability to analyse and research information

 Ability to explain complex information clearly and simply

 Good sales and negotiation skills