Sales Associate

Divinelane (Divinelane Private Limited)

Business Development Associate (Telecalling – Sacred & Precious Stones) Sales | Full-Time | Baner, Pune (Work from Office)

Role Overview:

We are looking for a dynamic, motivated, and result-oriented Sales Associate (Telecalling – Sacred & Precious Stones) to join our growing team. The ideal candidate will be responsible for converting warm inbound leads into customers through consultative sales conversations while contributing to customer satisfaction, revenue growth, and long-term relationship building.

This role plays a critical part in driving sales performance, enhancing customer experience, building long-term relationships, and supporting the company's rapid growth in the spiritual wellness sector.

Compensation: Up to ₹8.0 LPA (Up to ₹4.0 LPA Fixed + Up to ₹4.0 LPA Variable)

Location: Baner, Pune – Work from Office

Employment Type: Full-Time

Experience Required: 1+ Years in Telecalling/Telesales with Team Lead Experience

Work Days: Monday to Saturday (Sunday Fixed Off)

Work Hours: 11:00 AM – 8:30 PM

Education: Bachelor's Degree Preferred

Laptop Requirement: Personal Laptop Mandatory

Key Responsibilities

• Connect with inbound leads and conduct consultative sales conversations over phone calls.
• Understand customer needs, spiritual goals, and product requirements through active listening.
• Recommend suitable gemstones, Rudraksha beads, and sacred products based on customer profiles.
• Achieve monthly sales targets through effective follow-ups, objection handling, and relationship building.
• Maintain high conversion rates while ensuring a positive customer experience.

Customer Relationship Management

• Maintain accurate customer records, sales activities, and follow-ups within CRM systems.
• Build long-term relationships with customers through professional and personalized interactions.
• Handle post-sale customer queries and ensure high levels of customer satisfaction.
• Ensure timely follow-ups and customer engagement throughout the sales journey.
• Maintain customer trust and strengthen brand loyalty.

Cross-Functional Coordination

• Coordinate with astrologers, operations, logistics, and customer support teams to ensure a seamless customer experience.
• Collaborate with internal teams to facilitate smooth order processing and customer fulfillment.
• Escalate customer concerns appropriately and ensure timely resolution.
• Support overall customer satisfaction through effective coordination and communication.

Team Support & Knowledge Sharing

• Mentor junior team members and share sales best practices based on prior Team Lead experience.
• Support onboarding and development of new sales executives when required.
• Contribute to maintaining a positive, collaborative, and performance-driven team culture.
• Share customer insights and market feedback with management.

Sales Reporting & Performance Management

• Maintain accurate sales records and daily activity tracking.
• Monitor sales performance against assigned targets and KPIs.
• Provide regular updates on lead status, conversions, and sales pipeline activities.
• Ensure adherence to company sales processes and CRM discipline.

Required Skills & Qualifications Must-Have

• Minimum 1-3 years of experience in telecalling, telesales, or phone-based sales roles.
• Prior Team Lead experience or experience mentoring sales executives.
• Strong verbal communication skills in Hindi and English.
• Excellent persuasion, negotiation, and relationship-building abilities.
• Ability to handle premium and high-value product conversations confidently.
• Target-driven mindset with strong ownership and accountability.
• Proficiency in CRM tools and basic computer applications.
• Strong follow-up and customer management skills.

Preferred

• Interest in astrology, gemstones, wellness, or spiritual products will be an advantage.
• Marathi language proficiency will be preferred.
• Experience in consultative selling and high-ticket sales environments.
• Ability to build trust and rapport with customers through phone-based interactions.

What We Offer

Professional Growth

• Comprehensive product training and consultative sales coaching.
• Opportunity to work with a fast-growing spiritual wellness brand.
• Clear career progression into senior sales and leadership roles.
• Exposure to premium product sales and customer relationship management.
• Continuous learning and development opportunities.

Work Environment

• Collaborative, high-performance, and growth-oriented work culture.
• Supportive leadership and mentoring environment.
• Opportunity to work with a mission-driven organization serving customers across India.
• Fast-paced environment focused on learning, growth, and execution excellence.

Compensation & Benefits

• Competitive fixed salary with attractive performance-based incentives.
• Recognition programs and rewards for top performers.
• Performance-driven growth opportunities.
• Structured processes and professional development support.
• Impact & PurposePlay a key role in helping customers make informed decisions regarding gemstones, Rudraksha beads, and spiritual products.
• Contribute directly to revenue growth, customer satisfaction, and business expansion.
• Be part of a mission-driven organization blending ancient Vedic wisdom with modern customer-centric solutions.

About Divine LaneDivine Lane (Divinelane Private Limited) is a fast-growing spiritual wellness vertical of House of EdTech, specializing in authentic gemstones, Rudraksha beads, and Vedic astrological consultations. Headquartered in Pune, Divine Lane bridges ancient Vedic wisdom with modern accessibility and trust.

Mission To illuminate lives through authentic spiritual products and personalized astrological guidance, making Vedic wisdom accessible to all who seek clarity, purpose, and spiritual alignment.

Core Values

• Authenticity – 100% certified, lab-tested, and energized products
• Spiritual Integrity – Deep respect for Vedic traditions
• Customer Trust – Transparent sourcing and honest guidance
• Accessibility – Affordable offerings for all
• Expert Guidance – Personalized consultations by experienced astrologers

Products & Services

• Natural Gemstones (Navratna Collection): Blue Sapphire, Ruby, Emerald, Pearl, Red Coral, Yellow Sapphire, Diamond, Hessonite Garnet, Cat's Eye
• Authentic Rudraksha Beads: 1–21 Mukhi Rudraksha, Rudraksha Malas, Special Combination Rudraksha, X-Ray & CT Verified Products
• Astrological Consultations: Kundali Reports, One-on-One Consultations with Pandit Dubey, Personalized Gemstone Recommendations

Track Record

• 100,000+ Happy Customers
• 53,000+ Products Sold in the First Year
• 10,000+ Kundali Reports Delivered
• 4.5–4.92 Average Rating Across Platforms
• 20% Brand Advocacy Rate
• 46,000+ Instagram Followers

Divine Lane – Where Ancient Wisdom Meets Modern Trust.