Inbound Call Executive — Loan Enquiries

WEchartered Group

Job Description

Inbound Call Executive — Loan Enquiries

Also known internally as: Tele-caller cum Front Desk Executive

Reports to

Branch Lead

Department

Loan Sourcing & Customer Response

Positions open

2 (a third position opens as call volume grows)

Employment type

Full time, permanent, after 90 days probation

About

this roleYou are the first person every customer speaks to. How you handle that first call decides whether someone trusts us with their loan application or calls somebody else instead.

Every call you take comes from a person who has already contacted us — they saw our pamphlet, our signboard, our listing online, or they were referred by someone who knows us.

This is not a cold calling or telemarketing job. We do not call people who have not asked to hear from us, and you will never be asked to. There is no dialer, no calling list and no daily call quota.

You also look after the front desk, so people who walk into the office are your responsibility too.

What you

will doTaking

calls•   Answer every incoming call within three rings, in Hindi or English — whichever the caller is comfortable with.

•   Find out what the person needs: what the loan is for, roughly how much, whether they are salaried or run a business, and where they live or work.

•   Explain in simple language what happens next and what documents will be needed, using the approved script and the current lender information sheet.

•   Book an appointment at the office, or arrange for a colleague to visit them.

•   Hand the enquiry to the credit team with complete notes, so nobody has to ask the customer the same questions twice.

Keeping

the record straight•   Enter every single enquiry in the lead register the same day — name, phone number, source, product, amount, what was discussed, and what happens next.

•   Always ask and always record where the caller heard about us. This is how the company knows which advertising is working and which is wasting money. A blank in this column is an incomplete entry.

•   Contact every new enquiry within 24 hours, without exception.

•   Within 48 hours every enquiry is either moved forward or closed with a written reason. Nothing sits in between.

•   Hand the day's call log to the Branch Lead every evening.

Front

desk•   Greet and seat anyone who walks in, understand what they need, and bring the right colleague to them.

•   Follow up with customers on documents that are still pending, and keep them informed about where their application has reached.

•   Keep the reception area clean and presentable, and keep pamphlets, cards and forms in stock.

What you

will be measured onYou are not measured on how many loans get approved. That is the bank's decision and the credit team's work. You are measured on speed, accuracy and honesty — the three things that are genuinely in your control.

What we count

Target

Why it matters

Calls answered within three rings

95%

A missed call is a customer who calls someone else

New enquiries contacted within 24 hours

100%

Whoever calls first usually wins the customer

Lead register entries complete, with source filled in

100%

Without this the company cannot tell which advertising

works

Enquiries correctly qualified — credit team does not have

to re-ask basics

90%

Saves the customer time and the team a day

Appointments kept against appointments booked

70%

Shows the enquiry was real and well handled

Customer complaints

Zero

Any complaint about a promise made on the phone is treated

seriously

The rules

that cannot be brokenBreaking any of these is treated as serious misconduct and can mean immediate dismissal. They are explained fully during training, and you will be asked to sign that you have understood them.

–  Never promise, hint or suggest that a loan will be approved. Approval is the bank or NBFC's decision, and you must say so plainly when asked.

–  Never ask for, receive or write down an OTP, PIN, CVV or password. For any reason, from anyone.

–  Never quote an interest rate, EMI or fee from memory. Only from the current approved lender information sheet.

–  Never send or receive customer documents on your personal phone, personal email, or any app the company has not approved.

–  Never take money from a customer, in any form, for any reason. We are paid by the lender, never by the customer.

–  Never change, correct or adjust anything on a customer's document, and never advise a customer to do so.

–  Never hide a mismatch, an existing loan or an overdue payment from the credit team. Report it — that is the job, not a failure.

–  Never call a person repeatedly after they have asked not to be contacted.

Who we

are looking forEssential•   12th pass at minimum. A graduate degree is welcome but not required.

•   Fluent, clear spoken Hindi. Able to hold a simple conversation in English on the phone.

•   A patient manner. Many callers will be nervous, confused, or asking about money for the first time.

•   Basic computer skills — able to type into a spreadsheet and use WhatsApp on a computer.

•   Living in Ranchi and able to reach the office reliably, six days a week.

•   Willing to work Saturdays. It is our busiest day, because that is when business owners are free.

Helpful,

but we will teach you•   Nagpuri, Sadri, Kurmali or Santhali alongside Hindi — a real advantage with many of our callers.

•   Six months to two years in a bank, NBFC, insurance office, telecom store, hospital front desk, or any customer-facing role.

•   Any previous exposure to loan papers, KYC documents or bank statements.

Not

required•   No sales background needed. No field work. No targets to chase. Full training is provided before you take your first live call.

Working

hours and pay

Working days

Monday to Saturday. Sunday off, plus public holidays.

Hours

9:30 am to 6:30 pm, with a lunch break. No night shifts.

Fixed salary

₹12,000 to ₹15,000 per month, depending on experience

Incentive

₹500 for every loan that is finally disbursed from an

enquiry you handled. Paid monthly, not held back to the year end.

Attendance incentive

₹1,000 per month for full attendance

Retention bonus

Paid at 3 months and again at 12 months of continuous

service

Statutory benefits

Provident Fund and ESI as applicable

Leave

As per company policy, after successful completion of

probation

Training

A paid ten-day training programme before you handle your

first live call

Your

first 90 days

Days 1–10

Training programme. Sit with the team, listen to live

calls, learn the products, the scripts and the rules. No independent calls

yet.

Days 11–30

Take calls with a supervisor listening. Register discipline

must be perfect from day one, even while everything else is still being

learned.

Days 31–60

Handle the inbound line independently. Book your first

appointments. Start following up on pending documents.

Days 61–90

Full ownership of the inbound line, the lead register and

the front desk. Confirmation in the role is reviewed at the end of this

period.

Where

this role can leadWe promote from inside before we hire from outside. A person who is good at this job is exactly who we want running operations later, because they already understand how a customer thinks at the start of the process.

Inbound Call Executive  →  Post-disbursal & Operations Officer  →  Credit & File Officer or Senior Executive

How to

apply1. Walk in with your biodata or CV, a copy of your Aadhaar, and one passport photograph.

2. A short written test — simple numbers, and reading a basic document.

3. A live role-play in Hindi. You will handle a customer call while we listen. We are not looking for a polished salesperson — we are listening for whether you are clear, patient and honest.

4. Where possible we make a decision the same day.

Contact: [Name], [Phone], [Email] · [Office address], Ranchi

Short

version — for a newspaper classified or notice boardEnglish

WANTED — Inbound Call Executive for loan advisory office at [landmark], Ranchi. 12th pass or graduate, fluent Hindi, basic computer knowledge. Office job — no field work, no cold calling, no targets. Salary ₹12,000–15,000 plus incentive. Monday to Saturday, 9:30 am – 6:30 pm. Walk in with biodata on [date], 10 am to 4 pm. [Address]. Phone [number].

Hindi — as it should run in Prabhat Khabar or Hindustan

आवश्यकता है — इनबाउंड कॉल एग्ज़ीक्यूटिव। [फर्म का नाम], [लैंडमार्क], रांची। योग्यता: 12वीं पास या स्नातक, हिंदी में स्पष्ट बातचीत, बेसिक कंप्यूटर जानकारी। ऑफिस का काम — कोई फील्ड वर्क नहीं, कोई कोल्ड कॉलिंग नहीं, कोई टारगेट नहीं। वेतन ₹12,000–15,000 तथा इंसेंटिव। सोमवार से शनिवार, सुबह 9:30 से शाम 6:30 तक। बायोडाटा के साथ [तारीख] को सुबह 10 से शाम 4 बजे तक मिलें। पता: [पता]। फ़ोन: [नंबर]।

Prepared for the Ranchi loan desk. Replace all bracketed placeholders before circulating. Salary bands are Ranchi market estimates as at September 2026 — confirm against local rates before you advertise.