QA / QC Analyst
Shaadi.ComFixed
₹35,000 - ₹45,000
Earning Potential
₹45,000
Fixed
₹35,000 - ₹45,000
Earning Potential
₹45,000
Work from Office
Full Time
Night Shift
Min. 3 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
27 applicants
Benefits include: PF, Laptop, 5 working days
Job Description
At Shaadi.com, we're redefining how people find one of life's most meaningful relationships. As India's leading matchmaking platform, we've spent over two decades combining technology, AI, data and human insight to help millions make life-changing connections. We're not just building a platform—we're shaping experiences that matter, at a scale few companies ever get to.
🌍 About the Role: Quality Analyst
Be the guardian 🛡️ of every member experience at the world's largest matrimony platform.
Audit calls, chats & emails and help our team deliver empathetic, premium service ❤️
Shift Timings: 11.30pm to 8.30am
Location: Thane
🎯 Key Responsibilities:
🎧 Audit - Calls, Chats, Emails vs quality standards
📝 Coach - Give feedback + run sessions that improve scores
📈 Analyze - Spot trends, CSAT/NPS dips & error patterns
🛠️ Improve - Work with Ops & Training to close quality gaps
⭐ Own Metrics - Audit scores, CSAT, FCR, AHT, Fatal Errors
🙋 What We’re Looking For:
✅ 3-5 yrs as QA in Contact Center / Customer Service
✅ Hands-on with Voice, Chat & Email audits
✅ Strong in CSAT, NPS, FCR, AHT metrics 💪
✅ Excel/Sheets pro 📊 | Freshdesk, Zoho, Verint = Bonus
✅ Fluent English + Hindi. Regional = Plus 🗣️
✅ Bachelor's Degree - Any field 🎓
🌈 Why Join Us?
💰 Great Pay + Incentives
❤️ Meaningful Work - Help families find their match
🚀 Fast Growth - QA → Sr QA → QA Lead
🏥 Good Perks
🌍 Iconic Brand since 1996
Job role
Job requirements
About company
Similar jobs you can apply for
Manufacturing / Production
Senior Engineer
Swami Project Management Consultant LlpWork from OfficeFull TimeMin. 3 yearsBasic EnglishSupervisor
Rohit EnterprisesWork from OfficeFull TimeMin. 1 yearBasic EnglishProduction Engineer
Confiar EngineersWork from OfficeFull TimeMin. 3 yearsBasic English
Picker / Packer Cum Helper
Off Duty IndiaWork from OfficeFull TimeAny experienceNo English RequiredJunior Engineer
Swami Project Management Consultant LlpWork from OfficeFull TimeMin. 3 yearsBasic EnglishProduction Engineer
Blowtech EngineersWork from OfficeFull TimeMin. 1 yearBasic EnglishYou can expect a minimum salary of 35,000 INR and can go up to 45,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have studied 12th Pass and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 29 Oct 2026. For more details, download apna app and find Night Shift jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!