Technical Trainer

Key Roles & Responsibilities:

Training Needs Analysis (TNA): Identify skills gaps across retail outlets through store audits, performance reports, and store manager feedback.

Technical & Pharmacological Instruction:Conduct classroom, online, and on-the-job training (OJT) covering pharmacology, drug classifications, brand-to-generic substitutions, dosage forms, and side effects.

POS & Retail Operations: Train new hires and existing staff on Apollo’s Point-of-Sale (POS) systems, billing software, inventory modules, electronic prescriptions, and digital retail tools.

Compliance & Good Pharmacy Practice (GPP): Educate staff on local drug laws (Schedule H/H1/X regulations), cold-chain management, proper storage, drug expiry/short-expiry handling, and audit readiness.

Inventory & Store Operations: Provide training on stock auditing, order fulfillment, return processing, min-max stock maintenance, and prevention of stock loss/shrinkage.

Soft Skills & Customer Service: Train pharmacists and assistants on customer engagement, active listening, OTC cross-selling, patient counseling, and resolving customer complaints.

Apprenticeship & Onboarding: Manage onboarding schedules and progress for "Retail Trainee Pharmacists" and "Retail Sales Associates" under Apollo's training programs.

Impact Tracking & Metrics: Track post-training effectiveness via assessments, store audit scores, error-rate reductions, and key performance indicators (KPIs).