Manager - Social Security Cell

Responsibilities & Key Deliverables

1. Ownership and Guidance: 

   - Overall ownership of the EPS processes for officers across AFS. 

   - Provide managerial guidance and support to the team for smooth functioning of the Social Security Cell.

2. Process Strengthening: 

   - Develop and implement suitable process measures to strengthen the EPS claim process. 

3. Stakeholder Coordination: 

   - Coordinate and collaborate with stakeholders, including external agencies (Employees, Ex-Employees, PF Trust, HR/ER, Consultants, etc.). 

   - Liaise with government authorities (EPFO/RPFC) to resolve grievances and settle EPS claims. 

4. Database Management and Documentation: 

   - Manage database and ensure query resolution. 

   - Maintain required documentation. 

5. Employee Guidance: 

   - Guide employees on various issues related to EPS benefits. 

   - Assist in developing an appropriate Plan of Action to avail EPS benefits. 

6. Legislative Knowledge: 

   - Possess thorough knowledge of the EPF Act – 1952, EPFO portal functionality, amendments, and POHW regulations. 

7. Proactive Issue Identification: 

   - Implement proactive measures to identify issues early and develop resolution plans for upcoming retirees, including complex cases like Employer Closed and IW cases. 

8. Escalation Management: 

   - Support in resolving escalations, notices, inspections, and queries. 

   - Respond to urgent requirements from EPFO, if any. 

9. Resource Optimization: 

   - Effectively utilize internal resources and consultants to address routine and critical cases. 

10. Technical Proficiency: 

    - Proficient in MS Excel, MS Word, SAP, PowerPoint, etc. 

    - Strong communication skills.

Industry Preferred

Automobile, Consultancy, Human Resources, Legal

Qualifications

Master of Labour Studies; MBA in Human Resources / Industrial Relation

General Requirements

10 to 15 years of work experience in Employee Relations, handling PF & EPS related work. 

• Ability to work collaboratively across departments.
• Strong attention to detail and organizational skills.
• Proficiency in MS Office and familiarity with EPFO-related portals.