Tech Coord, Cash Ops

Tech Coord, Cash Ops

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Summary:

• Responsible for processing activities in the Wire Investigation group(s), including assisting the Team Leader/Manager in day-to-day operations. Acts as a subject matter expert and supports the team in understanding process-related concepts. Ensures that day-to-day process deliverables are met.

KEY RESPONSIBILITIES

• Handle complex Wire Investigations for sensitive clients

• Review, analyze, investigate and resolve any query related to incoming and outgoing Wire transactions.

• Responsible for supervising a process within the Wire Investigation Team.  This would include assisting the TL/Section Manager in managing the process

• Individual should be analytically and procedurally competent, functioning independently, with the ability to work in a close group and coordinate with various partner areas to research and resolve the queries within the defined business timeline.

• Demonstrate deep understanding of FED, SWIFT and cross border payments

• Develop and maintain specific subject expertise in the product and process

• Ability to identify error or risk prone areas & build robust controls to mitigate the same

• Ability to handle, escalate (wherever required) & resolve issues in a timely manner.

• Raise issues in a clear structured manner and ensure potential issues are flagged to Line Manager at the earliest opportunity

• Ensures Day to day SLA & Quality parameters are met. Checklists are verified regularly in timely manner

• To actively be involved in creating/ capturing process updates/ workflows pertaining to business & process

• Conduct root cause analysis of errors and implement corrective controls

• Provide training to new joiners and existing team members

• Create, update & maintain training documentation (including process diagrams) & procedure notes relevant to role where required

• To actively participate in internal/external audits, BCP exercises, and quality checks

• Flexible for stretch assignments and shift timings

• As required by Team Manager, take ownership for specific projects, corporate or team specific.

SKILLS / EXPERIENCE

Essential

• SME in current role

• Possessing a deep and detailed understanding of payments systems and well verse with SWIFT, FED, CHIPS, CHAPS, MT/MX Messages etc.

• Proficient in MS Office

• Excellent problem solving skills with ability to consider potential downstream impacts

• Excellent communication skills, both to Internal & External Clients

• Good attention to detail

• Well organized with ability to own multiple tasks

• Ability to identify potential risk issues while undertaking all aspects of work

Experience/ Eligibility

• 24 months as a Senior Analyst to move as a Technical Coordinator​

• Movement within TC and Associate Consultant will be 12 months

• Should be open to working in the night shifts.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees.  In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.

Experience Level

Senior Level