HR Service Delivery Senior Manager

HR Service Delivery Senior Manager

Skill required: Payroll - Payroll Process Design
Designation: HR Service Delivery Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The Payroll Manager will be accountable for the operation and delivery of Payroll services to the client. The position ensures quality of service is maintained, client targets are met and day to day people management. • Payroll certification would be an advantage • Strong MS Office and Excel skills • Proficient in Operational Excellence Practices • Should have a good understanding of Payroll Controls and Checks to ensure payroll is 100 percent accurate including reconciliation of previous month versus current month payroll results and variances with reasons zero or negative net pay reports and reasons duplicate payment reports input versus output checks and related controls • Knowledge of ADP Workday SAP Kronos and SuccessFactors
What are we looking for? • Relevant years of in depth experience and knowledge in Payroll for Airline Aviation clients • Relevant years of experience managing teams and client key stakeholders • Strong practical experience managing end to end APAC payroll processing including • PAYG withholding • Superannuation including SuperStream compliance • Leave accruals and termination payments • Graduate in any discipline
Roles and Responsibilities: • Participate in the establishment and development of the operation leveraging previous Payroll outsourcing experience to provide a differentiated service to the client • Ensure delivery of non commercial aspects of the outsourcing agreement as well as standards of service relating to quality effectiveness productivity efficiency and related measures • Initiate design and implement business process excellence improvements • Demonstrate and seek to deepen awareness of business industry issues and drivers • Make decisions to improve the operation of the assigned service line and contribute to the advancement of the client and Accenture business • Provide solutions to complex business problems within the service line • Establish and maintain key relationships with the client team leads and client management • Act as a subject matter expert • Understand and adhere to Data Protection Criteria • Must be flexible with respect to shift timings