HK & PCA Supervisor – Hospital

HK & PCA Supervisor – Hospital

1. Position Details

Designation: HK & PCA Supervisor / Executive

Department: Housekeeping & Patient Care Services

Employment Type: Full-Time

2. Job Purpose

To supervise and ensure the smooth and effective functioning of Housekeeping (HK) and Patient Care Assistant (PCA) services in the hospital. The Supervisor / Executive will be responsible for manpower deployment, cleanliness, patient support services, discipline, safety, quality standards, and coordination with hospital departments.

3. Key Responsibilities

A. Housekeeping Operations

• Supervise daily housekeeping activities across assigned hospital areas.
• Ensure proper cleaning and sanitation of patient rooms, wards, OT areas, corridors, washrooms, waiting areas and other assigned areas.
• Ensure cleaning is carried out as per hospital standards and prescribed SOPs.
• Monitor the use and availability of cleaning materials, chemicals, equipment and consumables.
• Ensure proper handling and storage of housekeeping chemicals and equipment.
• Conduct regular inspections and take corrective action wherever required.
• Ensure proper waste collection, segregation and disposal as per hospital guidelines.
• Maintain cleanliness and hygiene standards at all times.

B. PCA / Patient Care Services

• Supervise PCA staff deployed in wards and patient-care areas.
• Ensure proper assistance to patients as instructed by hospital nursing staff.
• Monitor patient shifting, wheelchair/stretcher assistance and other assigned support activities.
• Ensure PCA staff follow hospital discipline, safety and infection-control practices.
• Coordinate with nursing staff regarding PCA requirements and deployment.
• Monitor staff behaviour and ensure courteous communication with patients and attendants.
• Immediately report any patient-related incident or complaint to the concerned authority.

C. Manpower Management

• Prepare daily manpower deployment and duty allocation.
• Ensure adequate manpower availability in all assigned areas.
• Monitor attendance, absenteeism, late coming and shift changes.
• Arrange replacement manpower in case of absenteeism or emergencies.
• Maintain daily attendance and deployment records.
• Ensure staff report for duty in proper uniform and with required ID cards.
• Monitor staff discipline and performance.

D. Quality & Hospital Compliance

• Ensure compliance with hospital SOPs, safety procedures and infection-control requirements.
• Follow applicable NABH and hospital quality standards relevant to housekeeping and patient-care services.
• Conduct regular rounds and inspections.
• Maintain inspection checklists and records.
• Identify service gaps and implement corrective actions.
• Support internal and external audits when required.
• Ensure proper documentation of all activities.

E. Staff Training

• Conduct regular briefing and toolbox meetings for HK and PCA staff.
• Train employees on cleaning procedures, patient handling, infection control, safety and hospital etiquette.
• Ensure new employees receive proper induction and on-the-job training.
• Maintain training and attendance records.

F. Complaint & Issue Management

• Attend to complaints related to housekeeping and PCA services promptly.
• Coordinate with hospital staff to resolve service issues.
• Escalate serious complaints or incidents to the Facility Manager / Hospital Administration.
• Maintain records of complaints and corrective actions taken.

G. Inventory & Material Control

• Monitor housekeeping materials, consumables, PPE and other required items.
• Maintain stock records and ensure timely replenishment.
• Avoid unnecessary wastage and ensure proper utilization of materials.
• Report shortages, damages or equipment breakdowns to the concerned authority.

4. Daily Activities

• Check staff attendance and deployment.
• Conduct morning and periodic rounds.
• Verify cleanliness of assigned areas.
• Check PCA deployment and patient-support activities.
• Ensure availability of required manpower and materials.
• Brief staff regarding daily requirements.
• Attend to complaints and operational issues.
• Update supervisors / management regarding important issues.
• Maintain daily reports, checklists and records.

5. Required Skills

• Good communication and interpersonal skills.
• Leadership and team-management ability.
• Basic knowledge of hospital housekeeping operations.
• Basic understanding of infection control and hospital hygiene.
• Ability to manage manpower and shift deployment.
• Problem-solving and decision-making skills.
• Basic computer knowledge for maintaining reports and records.
• Ability to work in a hospital environment and handle urgent situations professionally.

6. Qualification & Experience

• Minimum 12th Pass / Graduate preferred.
• Diploma or certification in Hospital Administration / Facility Management / Hospitality will be an advantage.
• Minimum 2–3 years of relevant experience in hospital housekeeping, PCA, facility management or a similar healthcare environment.
• Experience in supervising a team will be preferred.

7. Behavioural Expectations

• Maintain professional behaviour with patients, attendants, doctors, nurses and hospital staff.
• Maintain confidentiality of hospital and patient-related information.
• Follow hospital rules, policies and safety procedures.
• Maintain discipline and punctuality.
• Demonstrate a positive and service-oriented attitude.
• Take ownership of assigned responsibilities.

8. Performance Parameters / KPIs

• Housekeeping cleanliness and hygiene standards.
• PCA service quality and patient support.
• Manpower availability and deployment efficiency.
• Attendance and staff discipline.
• Complaint resolution.
• Compliance with SOPs and hospital standards.
• Proper utilization of materials and consumables.
• Training and performance of staff.
• Audit and inspection performance.
• Timely submission of daily and monthly reports.