Site Operation Manager
Zenhaven EnterpriseFixed
₹17,000 - ₹30,000
Average Incentives*
₹25,000
Earning Potential
₹55,000
Fixed
₹17,000 - ₹30,000
Average Incentives
₹25,000
Earning Potential
₹55,000
You can earn more incentive if you perform well
Field Job
Full Time
Any experience
Basic EnglishJob highlights
Urgently hiring
6 applicants
Job Description
Job Title: Site Operations & Customer Success Specialist
Department: Field Operations / Customer Experience
Employment Type: Full-Time
Role OverviewWe are looking for a detailed-oriented Site Operations & Customer Success Specialist to bridge the gap between our interior products and client satisfaction. In this role, you will conduct on-site visits to audit job progress, inspect installed interior products (e.g., modular furniture, wall panels, lighting, custom finishes), and act as the primary point of contact for clients during the post-sale phase.
- Key ResponsibilitiesOn-Site Inspections & Quality AuditsConduct pre-installation and post-installation site visits to assess site readiness and structural compatibility.
- Audit installed interior products against engineering drawings, design specs, and quality benchmarks.
- Log and document site defects, damages, or discrepancies with clear visual documentation.
- Customer Handling & Client RelationsServe as the face of the company on-site, addressing client inquiries, concerns, and feedback in real time.
- Walk clients through completed installations to obtain sign-off and ensure 100% satisfaction.
- De-escalate customer concerns regarding timelines, product performance, or finish quality.
- Cross-Functional CoordinationCollaborate with installation technicians, interior designers, and project managers to resolve punch-list items quickly.
- Report recurrent product defects or site-handling issues to the Product and Manufacturing teams.
- Qualifications & RequirementsExperience: 2–4 years in site supervision, client handling, or quality assurance within the interior design, modular furniture, or building materials industry.
- Technical Knowledge: Ability to read and interpret floor plans, architectural CAD drawings, and elevation sheets.
- Soft Skills: Excellent verbal and written communication; strong conflict-resolution skills.
- Mobility: Valid driver's license and willingness to travel frequently to local project sites.
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The candidate should have completed 10th or Below 10th degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
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