Home Delivery Lead

Job Description1. Responsible for Jio Home Delivery (JHD) in JC Operation,2. Manage and supervise various outbound channels to ensure high service,levels for JHD customers,3. Recruit, train & deploy outbound direct sales agents in JC area as,per the given target,4. Monitor refresher training on JHD process and product knowledge to,agents,5. Drive Lead Acceptance & Lead Delivery on day to today basis,6. Ensure JC Level Master Configurations on JHD platform - Agents,,Stores, PIN Codes, Products,7. JC territory planning to ensure 100% manning coverage,8. Supervise and manage General Trade & Own Store promoters (xDSS) for,Home Delivery,9. Propose improvements to ensure augmented customer experience,10. Monitor and gather competition/industry plan, initiatives, policies,and best practices

Skills and Competencies1. Knowledge of managing , supervising direct sales teams of min 8-10,people,2. Knowledge of product and market,3. Knowledge of Direct Sales Practices,4. Team Recruitment Skills,5. Target orientation,6. Customer focus

Education RequiredGraduate in any discipline / (MBA or equivalent preferred)

Experience RequiredGraduate: 4-8 Years / MBA: Min. 2-6 years

CV -Shipra.kambali@ril.com Ctn-8310194727