Operation Executive

JOB DESCRIPTIONOperations Executive – Field OperationsDepartment: Operations

Designation: Operations Executive – Field

Reporting To: Operations Manager / Branch Manager

Location: Client Sites / Field

Employment Type: Full-Time

1. Job PurposeTo manage and supervise manpower deployed at client locations, ensure proper attendance and discipline, coordinate replacements and deployment requirements, and ensure smooth day-to-day operations while maintaining statutory and client compliance.

2. Key ResponsibilitiesA. Manpower Deployment & Attendance

• Coordinate daily deployment of manpower at various client sites.
• Ensure required manpower is available as per work order/contract.
• Monitor daily attendance, absenteeism, late coming and overtime.
• Arrange immediate replacement of absent workers.
• Maintain proper records of joining, transfer, reliever and replacement manpower.
• Coordinate with supervisors and site in-charges for manpower requirements.

B. Field Supervision

• Regularly visit client sites and monitor operations.
• Check worker discipline, uniform, ID cards, safety practices and work performance.
• Resolve day-to-day issues faced by workers at site.
• Ensure workers report on time and perform duties as per client requirements.
• Monitor supervisors and ensure proper site-level coordination.

C. Client Coordination

• Maintain regular communication with client representatives.
• Attend client complaints and resolve operational issues promptly.
• Take daily/periodic manpower requirements from clients.
• Coordinate new manpower deployment, replacements and transfers.
• Escalate major operational issues to the Operations Manager.

D. Recruitment & Replacement Support

• Coordinate with the recruitment/HR team for fulfilment of manpower requirements.
• Mobilize workers for urgent deployment requirements.
• Complete basic joining formalities and document collection at site.
• Maintain a ready pool of workers for replacement requirements.

E. Payroll & Billing Support

• Verify attendance and overtime records before submission to the payroll team.
• Coordinate correction of attendance discrepancies.
• Collect client-approved attendance sheets/timesheets.
• Support preparation of monthly manpower billing.
• Ensure deployment and attendance records match the client-approved data.

F. Statutory & Compliance Support

• Ensure deployed manpower has required statutory documentation.
• Coordinate collection/verification of documents required for PF, ESIC, PT and other statutory compliances.
• Ensure workers are paid as per applicable wages and contractual requirements.
• Report any compliance-related issue immediately to management.

G. Reporting

• Prepare daily manpower deployment reports.
• Submit absenteeism, replacement and shortage reports.
• Prepare site visit and inspection reports.
• Maintain client-wise manpower and attendance records.
• Submit regular operational updates to the reporting manager.
• 3. Required Skills & CompetenciesGood communication and interpersonal skills.
• Strong field coordination and manpower management ability.
• Ability to handle workers and site-level issues.
• Good knowledge of attendance and manpower deployment.
• Basic knowledge of PF, ESIC, minimum wages and labour compliance.
• Basic knowledge of MS Excel, WhatsApp and email.
• Ability to work under pressure and handle urgent manpower requirements.
• Willingness to travel between client locations.
• Problem-solving and negotiation skills.

4. Qualification & ExperienceQualification: Graduate preferred. Diploma/12th pass candidates with relevant experience may also be considered.

Experience: 2–5 years of experience in:

• Labour/manpower contracting
• Facility management
• Security/housekeeping operations
• Industrial manpower deployment
• Staffing/recruitment operations
• Similar field operations

Experience in handling 100+ manpower or multiple client sites will be an advantage.

• 5. Key Performance Indicators (KPIs)Manpower deployment as per requirement.
• Minimum absenteeism and timely replacement.
• Attendance accuracy.
• Timely submission of attendance and billing documents.
• Client satisfaction and complaint resolution.
• Site visit and supervision frequency.
• Worker retention and discipline.
• Compliance with client and statutory requirements.
• 6. Working ConditionsPrimarily field-based position.
• Regular travel to client locations/sites.
• May require handling urgent manpower requirements outside normal working hours.
• Candidate should be comfortable working in industrial, commercial and other client-site environments.

7. Authority & AccountabilityThe Operations Executive will be responsible for the day-to-day field operations, manpower deployment, attendance, worker discipline, client coordination and operational reporting for the assigned sites and will be accountable to the Operations Manager/Branch Manager.