Retail Store Manager

Job DescriptionRetail Store Manager – Tanishq Jewellery ShowroomLocation: Hyderabad, Telangana

Industry: Jewellery / Luxury Retail

Department: Retail Operations

Position: Store Manager

Experience: 5–12 years in retail as a Manager role, preferably in jewellery / luxury retail

Employment Type: Full-time

Reports To: Regional / Cluster Head

About the RoleWe are looking for an experienced and customer-focused Retail Store Manager to lead the operations of a Tanishq Jewellery showroom in Hyderabad. The Store Manager will be responsible for driving showroom sales and profitability, delivering an exceptional customer experience, developing the sales team, and ensuring smooth and compliant store operations.

The ideal candidate should have strong leadership skills, a proven track record in achieving retail sales targets, excellent customer-handling abilities, and the maturity to manage a premium jewellery retail environment.

• Key Responsibilities1. Sales & Business PerformanceOwn the showroom's monthly, quarterly, and annual sales targets.
• Develop and execute strategies to achieve revenue, conversion, ticket-size, and profitability objectives.
• Monitor daily sales performance and take corrective actions wherever required.
• Drive business through walk-ins, appointments, repeat customers, referrals, and customer relationship initiatives.
• Analyze sales trends, customer preferences, product performance, and local market opportunities.
• Ensure effective execution of promotional and festive campaigns.
• 2. Customer ExperienceEnsure every customer receives a premium, personalized, and memorable showroom experience.
• Personally handle high-value customers and important customer interactions when required.
• Resolve customer complaints and escalations professionally and promptly.
• Build strong relationships with existing and prospective customers.
• Drive customer retention, repeat purchases, referrals, and loyalty.
• Maintain high standards of showroom presentation and service.
• 3. Team Leadership & People ManagementLead, coach, motivate, and develop the showroom sales team.
• Set individual targets and monitor employee performance.
• Conduct regular reviews, morning huddles, and performance discussions.
• Identify training and development needs of team members.
• Ensure effective manpower planning and optimum utilization of staff.
• Build a high-performance, customer-centric sales culture.
• Support recruitment, onboarding, induction, and development of new employees.
• 4. Store OperationsEnsure smooth day-to-day functioning of the showroom.
• Maintain strict adherence to company SOPs, policies, and operational guidelines.
• Ensure proper inventory management, stock movement, displays, and documentation.
• Maintain high standards of showroom visual merchandising and housekeeping.
• Coordinate with finance, HR, security, logistics, marketing, and other support functions.
• Ensure compliance with all applicable jewellery retail, billing, security, and company processes.
• 5. Inventory & SecurityEnsure accurate stock management and reconciliation.
• Maintain strict controls over jewellery inventory and high-value merchandise.
• Ensure adherence to security protocols for jewellery handling, storage, movement, and display.
• Monitor stock discrepancies and coordinate timely resolution.
• Ensure all statutory and internal audit requirements are met.
• 6. CRM & Customer Relationship ManagementEnsure effective capture and utilization of customer information.
• Drive follow-ups for leads, quotations, appointments, and prospective customers.
• Develop strategies to increase repeat business and customer lifetime value.
• Leverage customer data and CRM tools to generate sales opportunities.
• Maintain strong relationships with VIP and high-value customers.
• 7. Market & Competitor ManagementKeep track of local market trends and competitor activities.
• Identify opportunities to increase showroom visibility and customer acquisition.
• Understand customer buying patterns and emerging jewellery preferences in the Hyderabad market.
• Provide market intelligence and actionable feedback to the Regional / Cluster Head.
• Key Performance Indicators (KPIs)Achievement of monthly / annual sales targets
• Revenue growth and showroom profitability
• Conversion rate
• Average transaction value / ticket size
• Customer acquisition and retention
• Repeat customer sales
• Lead-to-sale conversion
• Customer satisfaction / service quality
• Team productivity and target achievement
• Inventory accuracy and shrinkage control
• Audit and SOP compliance
• Employee engagement and retention

Candidate ProfileEducation:

• Graduate degree in any discipline.
• MBA / PGDM in Sales, Marketing, or Retail Management will be an advantage.

Experience:

• 7–12 years of overall retail experience.
• Prior experience managing a large-format, premium, luxury, fashion, lifestyle, or jewellery showroom is preferred.
• Jewellery retail experience will be strongly preferred.

Skills & Competencies:

• Strong sales and business acumen
• Excellent leadership and people-management skills
• Customer-centric mindset
• Strong communication and interpersonal skills
• Ability to handle high-value customers
• Negotiation and conflict-resolution skills
• Analytical and target-oriented approach
• Strong operational discipline
• Good knowledge of MS Office and retail / CRM systems
• Ability to work under pressure and meet demanding business targets

Preferred CandidateCandidates from jewellery, luxury retail, premium fashion, watches, automobiles, banking, hospitality, or other high-value customer-facing retail sectors may be considered, provided they have strong sales and team-management experience.

• Personal AttributesHigh integrity and professional conduct
• Strong ownership and accountability
• Energetic and results-oriented
• Customer-focused
• Confident and polished personality
• Strong team player
• Excellent grooming and presentation
• Ability to lead by example

CompensationSalary: Competitive / commensurate with experience and industry standards.

Additional Benefits: Performance incentives and benefits as per company policy.