CRM Executive

Department: Customer Relationship Management (CRM)

Industry: Real Estate / Property

Job Type: Full-Time

Experience: 1–3 Years

Qualification: Graduate in any discipline

Job SummaryWe are looking for a customer-focused and organized CRM Executive to manage customer relationships, coordinate post-sales activities, maintain customer records, and ensure a smooth customer experience throughout the property-buying journey. The candidate will act as a key point of contact between customers and internal departments to resolve queries and ensure timely communication and service.

• Key ResponsibilitiesManage customer relationships from booking to possession and beyond.
• Coordinate with customers regarding booking confirmations, payment schedules, outstanding dues, and documentation.
• Follow up with customers for timely payments and provide payment reminders as per company policy.
• Maintain and update customer information, booking details, payment records, and communication history in the CRM software.
• Coordinate with the accounts, sales, legal, construction, and project teams to resolve customer queries.
• Assist customers with agreements, registration, possession formalities, and other property-related documentation.
• Handle customer complaints, queries, and requests professionally and ensure timely resolution.
• Share regular updates with customers regarding project progress, construction status, possession timelines, and other important developments, as authorized.
• Maintain accurate MIS reports, customer databases, follow-up records, and pending-task reports.
• Ensure proper documentation and adherence to company policies and processes.
• Monitor customer satisfaction and maintain long-term customer relationships.
• Skills & QualificationsGraduate in any discipline; candidates with an MBA or a background in customer relationship management will be preferred.
• 1–3 years of experience in CRM, customer service, or the real estate industry preferred.
• Excellent verbal and written communication skills.
• Strong coordination, problem-solving, and customer-handling abilities.
• Working knowledge of MS Excel, email, and CRM software.
• Good organizational skills and attention to detail.
• Ability to handle multiple customer requests and meet deadlines.
• Knowledge of real estate documentation, payment schedules, and property registration processes will be an advantage.