Customer Care Executive

Roles & Responsibilities :-

• Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
• Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
• Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
• Resolve customer queries promptly with a customer-first approach.
• Escalate complex issues to appropriate departments when needed.
• Stay updated with system changes, policy updates, and meet quality and productivity targets.
• Desired Candidate ProfileExcellent verbal and written English communication skills.
• Strong comprehension, analytical, and multitasking abilities.
• Basic knowledge of business writing and email etiquette.
• Customer service-oriented with polished soft skills.
• Not pursuing any full-time educational course.
• Comfortable with Work From Office and Night Shifts.
• Willing to relocate within Transport Boundary (if outstation).
• Must carry original Aadhar Card and PAN Card.
• Perks & BenefitsPerformance-based incentives
• One-way cab facility (drop) within transport boundaries
• Night shift allowance up to ₹3,000/month
• Structured training program to enhance skills
• Opportunity for long-term career growth