Sales Head

We are looking for a highly driven and accountable Sales Manager who can take complete ownership of the sales function and contribute directly to the growth of Handover Expert.

The person will be responsible for sales growth, revenue achievement, lead conversion, sales reporting, team management, employee motivation, process discipline, and key client management.

This role requires someone who is comfortable working with numbers, managing a sales team, handling high-value/high-profile clients, identifying business opportunities, and taking ownership of results rather than simply managing day-to-day activities.

KEY RESPONSIBILITIES

1. Sales Growth & Revenue Ownership

• Take complete ownership of monthly and quarterly sales targets.
• Develop and execute strategies to increase leads, conversions, average order value and revenue.
• Monitor the complete sales funnel from enquiry to booking and payment.
• Identify reasons for lost leads and implement corrective actions.
• Improve conversion rates through effective sales processes, follow-ups and objection handling.
• Develop strategies for upselling and cross-selling applicable inspection services.
• Track performance against targets and take corrective action when targets are not being achieved.
• Identify new revenue opportunities through builders, interior designers, channel partners, referrals and corporate relationships.
• Build a predictable and scalable sales pipeline.

2. Sales Team Management

• Lead, guide and manage the sales team on a daily basis.
• Set individual targets and clearly communicate expectations.
• Conduct regular sales reviews and performance meetings.
• Monitor individual salesperson performance, conversions, follow-ups and revenue generation.
• Coach team members on sales pitch, negotiation, objection handling and closing techniques.
• Identify skill gaps and conduct regular training.
• Ensure the team follows the defined sales SOPs.
• Take ownership of underperforming employees and create improvement plans.
• Maintain discipline, accountability and a performance-oriented culture.

3. Employee Motivation & Team Culture

• Keep the sales team motivated and focused on achieving targets.
• Recognize good performance and encourage healthy competition.
• Understand individual team challenges and provide appropriate support.
• Build a culture of ownership rather than dependency on managers.
• Address performance and behavioural issues promptly.
• Encourage continuous learning and improvement.
• Ensure employees understand how their individual performance contributes to company growth.

4. Sales Reporting & MIS

• Take complete ownership of daily, weekly and monthly sales reporting.
• Ensure DSR and sales reports are submitted accurately and on time.
• Track:
• Total incoming calls
• Leads received
• Leads attended
• Qualified leads
• Follow-ups
• Conversions
• Lost leads
• Reasons for lost leads
• Expected closures
• Revenue generated
• Average ticket value
• Conversion percentage
• Digital leads and revenue
• Channel/partner-generated business
• Analyse sales data and identify trends, gaps and opportunities.
• Present actionable sales reports to senior management.
• Ensure management decisions are supported by accurate sales data.

5. High-Profile & Key Client Management

• Personally handle important, high-value and high-profile clients whenever required.
• Build strong relationships with key customers, builders, interior designers, referral partners and corporate clients.
• Ensure a premium customer experience from enquiry through inspection completion.
• Handle escalations professionally and ensure timely resolution.
• Understand client expectations and coordinate internally to deliver the required service.
• Maintain regular engagement with important clients and identify opportunities for repeat and referral business.
• Represent Handover Expert professionally during important client meetings and business discussions.

6. Lead Management & Conversion

• Ensure every lead receives timely and professional follow-up.
• Monitor lead ageing and prevent leads from being lost due to delayed follow-up.
• Review lost leads and identify the actual reason for loss.
• Develop effective responses to common objections, especially pricing, comparison with competitors and service scope.
• Ensure the team communicates the value of professional home inspection rather than competing only on price.
• Improve closure rates through structured follow-up and negotiation.

7. Business Development

• Identify and develop new business channels.
• Build relationships with:
• Interior designers
• Builders and developers
• Real estate consultants
• Property managers
• Referral partners
• Corporate employee networks
• Homebuyer communities
• Explore strategic collaborations that can generate consistent inspection leads.
• Develop partner-specific sales strategies and track the revenue generated through each channel.
• Identify opportunities for geographic and service expansion.

8. Customer Experience & Coordination

• Work closely with Operations, Engineering and Documentation teams to ensure smooth customer experience.
• Ensure sales commitments are aligned with actual service capabilities.
• Monitor customer feedback and recurring complaints.
• Identify opportunities to improve the customer journey.
• Ensure important customer concerns are communicated to the appropriate internal teams.
• Maintain strong coordination between Sales and Operations.

9. Sales Process & SOP Ownership

• Ensure the team strictly follows the approved sales process.
• Improve sales scripts, follow-up processes and objection-handling techniques.
• Ensure correct communication of inspection packages, scope, pricing and terms.
• Monitor whether the team is accurately explaining the difference between Standard and Elite inspection packages.
• Identify gaps in the existing sales process and recommend improvements to management.
• Ensure no lead or customer opportunity is neglected because of process gaps.

KEY PERFORMANCE INDICATORS (KPIs)

The Sales Manager will be evaluated based on:

• Monthly revenue achievement
• Monthly inspection booking achievement
• Lead-to-booking conversion %
• Sales team productivity
• Individual salesperson performance
• Average ticket value
• Follow-up efficiency
• Lost lead percentage
• Revenue from digital leads
• Revenue from business partners
• Repeat/referral business
• Customer satisfaction and escalation management
• Timeliness and accuracy of DSR/MIS reporting
• Sales process compliance
• Employee retention and team productivity
• New business/channel development

REQUIRED SKILLS

Sales & Commercial Skills

• Strong sales and negotiation skills
• Excellent objection handling and closing ability
• Revenue and target ownership
• Business development mindset
• Ability to understand sales numbers and identify performance gaps

Leadership Skills

• Team leadership and people management
• Employee motivation
• Coaching and mentoring
• Conflict management
• Strong accountability and ownership

Client Management

• Excellent communication and interpersonal skills
• Ability to handle premium and high-profile clients
• Professional presentation and negotiation skills
• Strong relationship-building ability

Analytical Skills

• Strong understanding of sales MIS and reporting
• Ability to analyse conversion funnels
• Comfortable working with Excel/Google Sheets and CRM systems
• Ability to convert data into actionable decisions

CANDIDATE PROFILE

We are looking for someone who:

• Takes ownership rather than waiting for instructions.
• Is highly target-oriented and commercially driven.
• Can motivate a team while holding people accountable.
• Is comfortable handling pressure and achieving aggressive targets.
• Can independently identify problems and implement solutions.
• Has strong communication skills in English,Hindi and Telugu.
• Can confidently interact with homeowners, HNIs, builders, interior designers and corporate clients.
• Has a strong customer-first approach without compromising business objectives.
• Understands that the role is responsible for results, not just activities