Relationship Manager

Department: Sales & Financial Services

Designation: Relationship Manager

Job Type: Full-Time

Experience: 1–3 years preferred

Job OverviewWe are looking for a dynamic and result-oriented Relationship Manager to promote and sell a wide range of financial products, including Mutual Funds, SIPs, Insurance, Loans, Demat & Trading Accounts, and other investment and financial services. The candidate will be responsible for acquiring new customers, building long-term relationships, understanding customer financial needs, and achieving sales targets.

1. Key ResponsibilitiesSales & Business Development
2. 
   

• Sell financial products such as SIPs, Mutual Funds, Life Insurance, Health Insurance, General Insurance, Personal Loans, Business Loans, Home Loans, and Demat Accounts.
• Generate new business through cold calling, customer references, networking, field visits, and digital leads.
• Achieve monthly and quarterly sales targets for assigned financial products.
• Identify cross-selling and up-selling opportunities to increase business revenue.

1. Customer Relationship Management
2. 
   

• Build and maintain long-term relationships with existing and prospective customers.
• Understand customers' financial needs and recommend suitable products based on their requirements and risk profiles.
• Provide regular follow-ups, service support, and assistance with customer queries.
• Maintain customer satisfaction and encourage repeat business and referrals.

1. Lead Generation & Follow-Up
2. 
   

• Generate qualified leads through telecalling, field sales, referrals, and other marketing activities.
• Follow up with prospective customers to convert leads into business.
• Maintain a database of leads, customer interactions, and sales opportunities.

1. Financial Product Knowledge
2. 
   

• Explain product features, benefits, charges, eligibility criteria, risks, and documentation requirements.
• Assist customers with account opening, KYC, applications, documentation, and transaction processes.
• Stay updated on product offerings, market developments, and applicable regulatory requirements.

1. Reporting & Compliance
2. 
   

• Maintain accurate sales reports, customer records, and daily activity reports.
• Ensure all sales activities comply with company policies and applicable regulatory guidelines.
• Follow transparent and ethical sales practices and avoid misleading product claims.
• Required Skills & QualificationsGraduate in any discipline; a background in Finance, Commerce, or Business Administration is preferred.
• Good communication, interpersonal, negotiation, and convincing skills.
• Strong customer service and relationship-building abilities.
• Basic knowledge of financial products, investments, insurance, and lending services.
• Ability to generate leads, close sales, and achieve targets.
• Proficiency in MS Office, CRM software, and basic computer applications.
• Self-motivated, confident, and comfortable with telecalling and field sales, where required.
• Key Performance Indicators (KPIs)Monthly sales and revenue achievement.
• Number of new customers acquired.
• SIP registrations and mutual fund business generated.
• Insurance policy sales and loan disbursements.
• Number of Demat accounts opened and activated.
• Lead conversion ratio and customer retention.
• Cross-selling performance and customer satisfaction.
• Compensation & BenefitsAttractive salary based on experience and skills.
• Performance-based incentives and commissions.
• Career growth opportunities in financial services.
• Product training and professional development.

Ideal Candidate: A sales-oriented professional who can build customer trust, understand financial needs, promote suitable financial products, and consistently achieve business targets.

Note: Applicable qualifications, registrations, certifications, and authorized sales arrangements must be followed for regulated products, including mutual funds, insurance, and securities-related services.